Shipping Policy

Welcome to our Shipping Policy:-

Shipping within UAE: Minersouq ships its products to all parts of the UAE. Orders placed will be shipped within 24* hours. We ship on all days except Fridays, and National Holidays (including EID Holidays)..

Free Shipping: Minersouq is delighted to offer free shipping on all orders above AED 199. Orders below AED 199 is charged a minimal fee of AED 19 to all locations within UAE.

Estimated Delivery Time: All areas are serviced by reputed couriers based on the location:

Next Day Delivery: Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al khaimah, Um Al Quwain, Ras Al Khaima, Al Fujairah

Within the next 48 hours : Northern Emirates

The delivery timeline is displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page are tentative if you are located in Northern Emirates, Fujairah or Al Ain please allow a 1 day delay. 

Minersouq ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Minersouq is not liable and would request its users to cooperate as Minersouq continuously tries to solve such instances. 

International Locations: Currently we deliver to All areas within the UAE

Non-availability on Delivery:  Our delivery partners will attempt to deliver the package 3 times before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.  

ID requirement upon delivery:   We, or our shipping partners, may at our sole discretion require you to provide evidence of your identity (by for example asking you to see your ID card) or your chosen method of payment, at the time of delivery or at any other time. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.  

* Valid only for owned stock. Shipping time may increase for third party or Vendor shipments.  

24/7 Support:-

Phone number: 0509443509

Email: contact@minersouq.com

Physical address: Dubai, Dubai DU, United Arab Emirates